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| 008 | a130416b mp ||||| |||| 00| 0 eng d | ||
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| 040 | _cMN-UlLSGH | ||
| 041 | _aEnglish | ||
| 082 | _2ДАА | ||
| 082 | _a658.7-812 | ||
| 082 | _bM349 | ||
| 100 | 1 | _aMartin B. | |
| 110 | _aCustomer service;Economics | ||
| 111 | _aA Practical Guide for Establishing a Service Operation. | ||
| 240 | 1 | 0 | _a658.7 |
| 245 | 1 | _aManaging quality customer serviice | |
| 260 | _a-Los Altos: | ||
| 260 | _bPub.Crisp | ||
| 260 | _c0 | ||
| 300 | _a-96 p. | ||
| 740 | 1 | _aCustomer service;Economics | |
| 500 | 1 | _aA Practical Guide for Establishing a Service Operation. | |
| 653 | _aManaging Quality Customer Serviice | ||
| 700 | _aMartin W. B. | ||
| 942 | _cBK | ||
| 999 |
_c22742 _d22742 |
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